Question 1

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD), GCash, Bank Transfer (BPI/BDO/Landbank), and Credit Card (manual processing). Payment instructions are emailed after you place an order.

Question 2

Is there a minimum order?

Accepted Answer

No minimum for retail orders. For wholesale or bulk orders we recommend Request Quote so we can apply discounts and arrange logistics.

Question 3

How do I get a quotation for bulk orders?

Accepted Answer

Use the Request Quote page or call (077) 679-1558. We respond within 24 hours on business days.

Question 4

Do you deliver in Vigan City?

Accepted Answer

Yes — and within Vigan City, delivery is FREE. We typically deliver same day for in-stock items.

Question 5

Do you ship nationwide?

Accepted Answer

Yes. We ship nationwide via J&T Express and LBC Express. Shipping fees vary by destination and weight.

Question 6

How long does delivery take?

Accepted Answer

Within Vigan: same day. Within Ilocos Sur: 1–2 days. Nationwide via J&T/LBC: 2–5 days.

Question 7

What's the Grand Opening Sale?

Accepted Answer

5% OFF on all orders above ₱5,000. Discount is applied automatically at checkout.

Question 8

How does the bulk discount work?

Accepted Answer

Orders above ₱20,000 receive 10% OFF automatically at checkout.

Question 9

Can I combine promos?

Accepted Answer

The system applies the highest applicable discount. The 10% bulk discount supersedes the 5% Grand Opening discount.

Question 10

Do you do CCTV installation?

Accepted Answer

Yes — installation, cabling, configuration, and basic training are available, primarily within the Vigan/Ilocos Sur area.

Question 11

What sublimation items can you customize?

Accepted Answer

Mugs, tumblers, t-shirts, jerseys, caps, tote bags — full sublimation, DTF and vinyl printing supported.

Question 12

Do you sell government-regulated agri-inputs?

Accepted Answer

Yes — we are FPA Certified to sell fertilizers and pesticides.

Question 13

What are your business hours?

Accepted Answer

We are open 24 hours. Phone, Viber, Messenger and on-site chatbot are monitored.

Question 14

How do I return a defective item?

Accepted Answer

Contact us within 7 days of delivery with photos. We will arrange replacement or refund per manufacturer's warranty.

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